Standard Delivery


We ship most orders via UPS. Please be sure to double check your shipping details as we are not responsible for any shipping discrepancies. Please provide a physical address as UPS does not deliver to Post Office boxes. Customer's using their own UPS accounts can choose "Best Way" and enter your UPS account number in the "Additional Information" box prior to placing order. For an economical option or for Post Office Boxes, please choose United States Postal Service .

The majority of in-stock items will be shipped once credit card authorization and verification have been obtained. We strive to ensure all in-stock orders are shipped as quickly as possible. Most in-stock orders ship within 24-48 hours of being placed, Monday – Friday.

Our shipping prices are calculated directly on the website based on the package weight/dimensions, location and service class requested. Therefore, to attain a quote, please add the items to your shopping cart, select corresponding state, input postal code and click on calculate shipping. The services will be automatically displayed with the corresponding shipping fees


How do I check the status of my order?
If you have questions about your order or order status, you can log in to your account and click “Order Status" or email Customer Service at info@HessbergUSA.com. Please keep your order number on hand.


Return Policy

All custom orders are FINAL SALE.

Discrepancies with any orders must be reported within 48 hours of receipt of package. There will be a 25% restocking fee for all returned items. Items must be returned in the original packaging. All returns require an RA#.

Although we make the highest effort to keep our colors consistent, we cannot be responsible for dye lot changes.

Color shades cannot be guaranteed to match unless the order for all of the items is placed at the same time.

Ribbon, ribbon fronts and drapes cannot be guaranteed to match unless the order is placed at the same time.